Several times a year, the Daily Mail newspaper works with Breakfree Holidays on a promotion to provide £15 and £20 caravan holidays in the UK and abroad by collecting a number of passwords from the newspaper each day during the promotional period. also collects these passwords so that if you miss any, you can find the holiday codes on the website.

If you have a complaint about the holidays on offer, the booking method or anything else, you should refer directly to the Daily Mail or Breakfree Holidays and they will be able to help.

Common Holiday Code Complaints

We often here from customers regarding annoyances or complaints about the Daily Mail Holiday Passwords. We've got a couple of them below so that if you do have similar complaints, you know who you should be speaking to and how to contact them.

My Holiday Codes Don't Work

First, check to make sure the codes are correct. There are a lot of old holiday passwords saved online with companies like Money Saving Expert (MSE) or Hot UK Deals, so you may not have the most recent codes. aims to always have the most up-to-date list of passwords for the Daily Mail promotion.

Also be sure to check that you haven't mixed up numbers and letters. For example, you may think it's a zero in the codes but it could actually be the letter 'O'. These two are the most common errors when the holiday codes don't work. If you are still having trouble, contact the Daily Mail Holidays team directly.

I've booked but I have further questions about the holiday park or accommodation

If you've already booked but need a few questions answering about your caravan or park, it's best to contact the holiday park directly. Butlin's, Haven and the other big brands should be able to help depending on the park you have chosen.

I'm at the holiday park and I'm not happy, what do I do?

If you have already booked your Daily Mail holiday with codes, have already arrived at your holiday park, and have a complaint about your accommodation, you should speak to the holiday park directly. Go to the reception and explain your situation as they may be able to help. Make sure you write a letter or email to them after so that the park can address it to prevent further complaints of the same kind.